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 WHAT DOES CELEBRITYSAREES.COM SITE OFFER |
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celebritysarees.com offers wide range of sarees where in you can own or give as a gift to your Dear one, residing in other countries other than India. E.g: USA, UK, Saudi Arabia etc. Through Our service, you can order from wide & exclusive range of Sarees shown on the site while making the payment online. The displayed sarees are unique pieces which you cannot find on any other sites.
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| REGISTRATION |
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Should I pay anything to become a member?
No. You need not pay to become a member. The member registration is absolutely free.
How can I register as a member?
Click on Login at home page.
Is it compulsory to be registered as a member to order items?
It is compulsory to register as a member to place an order. Register as a Member and avail special Membership benefits, discounts and enjoy shopping with us.
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 MEMBERS |
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How can I change my password?
After Logged in click on My Account at home page. You will get a screen where in you can change your personal details like address details, password, etc...
How can I manage my friends list?
You can enter addresses of your Friends. And every time you shop, you need not enter the address and other details of your friends. You can directly select the friend name and all other details filled automatically...
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| ORDERING |
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Can I place an order with only contact no.?
Sorry you cannot place an order using only contact no. without clear address and Zip code.
Can I send a card along with the gift?
You need to select the option if you want us to send Greeting card along with your order in shipping instructions. If it is for Self-order we do not send any card.
Can I phone or Fax my Order?
No, At present we are NOT accepting any orders By Phone or Fax.
How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with our Customer support executives by using our 24/7 live help (Chat service), or through emails.
Can you reserve an item aside, which added to my wish list, for my purchase later?
An item cannot be reserve for your later purchase since the items in stock are fast moving and limited in quantity (Unique piece).
Can I ask for a saree which is not display in the site?
Please send a mail regarding the customize order. How ever we cannot assure the delivery of exact design or fabric saree which is not shown in our website. We display all latest model sarees which are there in our stock and readily available with us for shipment. If in case of any problem we will get back to you through emails.
How can I track my orders?
Once the order is in transit, expected receiving date of shipment, other details about the order and tracking number will be mail to the customer. By Logging into their account they can view the status using the tracking number.
How many days in advance should I place the order?
Generally we need 7 working days notice to execute your orders if it is for other countries other than India. And 2-3 working days with in India.
If I order from places other than US, how I will be charged?
Though the prices mentioned in our site are in US dollars, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates
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| BONUS POINTS |
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What are Bonus points?
Bonus points are nothing but the points gained for every 5cents that you have spent on ordering the products with us i.e. 1 point = 5 cents. This is for the benefit our regular Customers who always shops with us. It can be redeem whenever you wish. Your points can be used within 2 years.
How can I redeem my Bonus points?
You can get the points converted into currency and that amount will deduct from the total purchase amount of the products in the next shopping. You cannot redeem the point in the form of cash. Apart from this you will be availing special benefits on shipping charges too. Please check at shipping details.
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| RETURN POLICY |
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What is Return Policy?
We want you to be completely satisfied with your purchase and we put in our best efforts to meet your expectations. We have framed our Return Policy to address Customer Grievances.
- Damaged or Wrongly Shipped Items. :
In case of wrongly shipped or damaged products. The Customer can send a mail to support@celebritysarees.com on the same day and have to send back the items in the same pack without change of the folds within 7 working days upon the confirmation to send.
Refund will be given only against approved cancelled orders, i.e. a cancellation which have to be notified and approved by us. Cancellation should be informed minimum of 24 hours in advance of delivery Date. However, Approval of Cancellation is subject to our acceptance for cancellation.
Conditions for Return
- Items must be in new condition with its original packing.Please do not disturb the folds of the fabrics.
- Customer should intimate with in 24 hours after receiving the order through email to support@celebritysarees.com, or by using our Live help chat or through phone.
NOTE: Refund for item(s) or exchange for damaged/ wrongly shipped item(s) are made after deducting the shipping/handling charges
Duration of Refunds :
- Refunds on Credit Card: Please allow up to two / three working days for the return credit to appear on your credit card statement.
- Alternative Method - Store Credit: In case you wish to retain a Store Credit with us, then on mutual acceptance a coupon number will be issued. Using reference no. / coupon no. you can utilize the amount in the next purchase. You can follow the instructions being sent in mail by our team to avail this Credit for future orders.
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DELIVERY DETAILS |
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Are the item sent as per the display on the Web Pages?
Generally the Products will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight and size. How ever there may be some variation in the Products color in the image from original product due to various reasons like configuration of computer monitor, color scheme of computer, lighting of the photograph etc. Order accepted only if the selected Item is in stock.
Will I get Courier details?
We send courier with in 24hours of order placement. And the details mailed to you after the courier dispatched. At any case, if we are delay, due to unforeseen weather conditions or strikes that cannot be overcome, will also be informed to you via Email.
What if you don't Dispatch the order or Dispatch late?
If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens when his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to celebritysarees.com
Which of the places you can courier the products?
We Courier Orders almost all countries through out the World. For areas NOT specified in Destination List on our site, kindly check the availability of our service with LIVE HELP Chat Members or EMAIL Query.
From where do you procure the Products?
We procure the Products Directly from the Weavers or from manufacturers to deliver the products with best quality.
What is the mode of delivery?
All the deliveries made through our logistic partners like FedEx, DHL, TNT, UPS etc to ensure delivery without any damages.
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| PAYMENT |
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What is the payment mode?
You can make payment through any International credit cards. Your card will be charged in your local currency even though the prices are mentioned in US$ in our site. We have set up a secure online order system through which your payment is
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Is there any kind of Import Duty / Vat / Custom Tax on receiving Products?
No, As per our knowledge is concerned, you are not levied any other charges. How ever if there are any slight variations in taxes in respective country, it has to be born by the customers as it is not with in our control while the order is in transit.
Can I pay by check/DD/Cash/ Wire Transfer?
Yes, you can also pay by check, DD or cash or Wire Transfer. But your order will be execute only after the realization of Payment. For further information, please contact our Customer Care.
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| SECURITY |
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How secure are my credit card details?
We adopt latest version of SSL 3 (Secure Socket Layer) Technology with 128-bit encryption, to encrypt your credit card details to ensure highest security for the same.
How secure is the personal information / Order details?
The Personal Information will not be reveal to any one. It is shared only in the process of sending the Order.
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| CONTACT US |
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Where can I post my complaints?
If you need any help or if you have any complaints, mail to us at support@celebritysarees.com.
How can I contact you for advertisement on your site?
At present, we are not allowing other advertisements on our website. However, you can mail to info@celebritysarees.com to take updated info on this aspect.
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| GENERAL |
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Which browsers do you support?
The site is best viewed with IE6.0, Firefox 2.0 etc.
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| DISPUTES |
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All and any disputes related to celebritysarees.com shall be subject to the jurisdiction of Hyderabad, Andhra Pradesh courts only.
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